Job Title: Desktop Support Technician
Location: Albany, NY (Onsite)
Duration: 30 Months
Rate: $30/hr
Application Deadline: May 29

Position Overview:
We are looking for an experienced Desktop Support Technician to join our team for a long-term onsite engagement in Albany, NY. The right candidate will have a strong background in Level 2 support, Windows troubleshooting, and enterprise IT tools. This role requires hands-on experience and the ability to work directly with end users in a professional environment.

Minimum Requirements (3+ Years of Experience in Each):

• Providing Level 2 help desk and end-user technical support

• Troubleshooting hardware and software issues, particularly Windows 11 or similar OS

• Installing and supporting Microsoft Office 365 and Outlook

• Proficiency with Lansweeper, Remote Desktop, and Active Directory (all three required)

• Working within ITSM service desk systems

• Installing and configuring Windows-based systems, peripherals, network printers, and thin clients

• Imaging computers and handling equipment weighing up to 50 lbs

• Supporting RSA Console and Workspace1

• Assisting users via phone, email, and in-person support

• Managing virtual desktops using VMware vSphere

How to Apply:
Please submit your most recent resume by May 29. Only applicants who meet all the listed qualifications will be contacted.